Returns and Refunds

7 Returns

7.1 Right of withdrawal

In accordance with the provisions of articles 64 et seq. of Legislative Decree no. 206/2005, the right of withdrawal consists in the Customer's faculty to unilaterally free himself from the contract, returning the purchased products with consequent refund of the price, without penalty and without specifying the reason.

To exercise the right of withdrawal, you must send an email to info@equusbrand.it within 14 days of receiving the goods, in response to which Cristiano Rotondo will send the Customer a specific return identification code. The return of the products must be made via express courier with the possibility of tracking the shipment, the costs of which will be entirely borne by the Customer. The shipment, until the certificate of receipt in the Cristiano Rotondo warehouse, is under the complete responsibility of the Customer.

Returned products must be sent to the following address:

Cristiano Rotondo, Via Monte Radicino, 58 - CAP 03013 - Ferentino - Italy - Tel +39 340.5737030

In order for the right of withdrawal to be validly exercised, it is necessary that the purchased products are returned intact, unused and unworn, in their original packaging and with the original labels not removed. The packaging of the Products must be accurate, in order to safeguard the original packaging from damage, writing or labels. In any case, returns without the appropriate return identification code will not be accepted.

The effectiveness of the withdrawal is subject to verification of the conditions of the returned products and their correspondence with those in the order and the relative return form by Cristiano Rotondo.

7.2 Refund of amount paid

If the right of withdrawal has been validly exercised in accordance with the previous provisions, Cristiano Rotondo will refund the price paid for the purchase, minus all shipping and transport costs, within 15 days of receiving the returned products. The refund does not include transport costs.